Return and Refund Policy

PineLume LLC — Return and Refund Policy

At PineLume, we want you to be satisfied with your purchase. If you have any concerns about an order, please contact our customer support team for assistance.

Return Eligibility

We accept return requests within 30 days of delivery, subject to the conditions outlined in this policy and applicable consumer protection laws.

To be eligible for a return, items should be unused, in their original condition, and returned with their original packaging, tags, and accessories where applicable. Proof of purchase or an order number may be required.

Certain items may be ineligible for return due to hygiene, safety, personalization, or other applicable restrictions. Any such restrictions will be communicated where required by law.

How to Request a Return

To request a return, email support@pinelume.com with your order number, the item you wish to return, and the reason for your request.

Please wait for return instructions before sending any item back. Our team will provide the applicable return address and instructions after reviewing your request.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly at support@pinelume.com. Include your order number and, where possible, photographs showing the issue.

We will review the circumstances and work with you to determine an appropriate resolution, which may include a replacement, refund, or another remedy required by applicable law.

Refunds

Once an approved return is received and inspected, we will notify you of the refund decision.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your payment provider and financial institution.

If you have not received an approved refund, please contact your payment provider first and then reach out to us if further assistance is needed.

Return Shipping Costs

Unless an item is defective, damaged, incorrect, or applicable law requires otherwise, customers are responsible for return shipping costs. Original shipping charges may be non-refundable where permitted by law.

We will communicate any applicable return shipping arrangements before the return is completed.

Order Cancellations

If you need to cancel an order, contact us as soon as possible. Cancellation requests are subject to the order's fulfillment status. Once an order has been shipped, it may no longer be possible to cancel it, and the return process may apply instead.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

Contact Us

For return and refund assistance, contact:

PineLume LLC
Email: support@pinelume.com
Phone: +1 203-590-0531
Address: 1500 N Grant St, Denver, CO 80203, USA