Shipping Policy

PineLume LLC — Shipping Policy

At PineLume, we aim to process orders carefully and keep customers informed throughout the shipping process.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation. Processing may take longer during holidays, promotional periods, or when additional order verification is required.

Orders are not considered shipped until they have been handed over to the applicable shipping carrier or fulfillment provider.

Shipping Methods and Delivery Estimates

Available shipping methods, costs, and estimated delivery times will be displayed during checkout where available.

Actual delivery times may vary depending on the destination, carrier operations, weather, customs procedures, and other factors beyond our reasonable control.

If your order contains multiple items, shipments may arrive separately when necessary.

Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout. Please contact us as soon as possible if you notice an error.

We cannot guarantee that an address can be changed after an order has entered processing or has been handed to a carrier.

Additional delivery charges may apply if a shipment must be redirected or reshipped because of incorrect or incomplete address information, where permitted by law.

Order Tracking

When tracking information is available, it will be provided through the order confirmation or shipping notification.

Tracking updates may take time to appear after a package is handed to the carrier. If tracking information has not updated for an extended period, contact us with your order number so we can assist.

Delayed, Lost, or Damaged Shipments

If your order is delayed, appears lost, or arrives damaged, contact support@pinelume.com with your order number and any relevant photographs or tracking information.

We will review the issue and work with the applicable carrier or fulfillment provider to determine the appropriate next steps.

Customs Duties and Taxes

For international shipments, customs duties, import taxes, or other fees may apply depending on the destination and applicable regulations.

Unless expressly stated otherwise during checkout, customers may be responsible for such charges. Customs processing may also affect delivery times.

Undeliverable Packages

If a package is returned to us because of an incorrect address, failed delivery, or refusal of delivery, we will contact the customer where reasonably possible to discuss available options.

Any additional shipping costs or refund arrangements will be handled in accordance with our Return and Refund Policy and applicable law.

Contact Us

For shipping questions, contact:

PineLume LLC
Email: support@pinelume.com
Phone: +1 203-590-0531
Address: 1500 N Grant St, Denver, CO 80203, USA